Shipping

Window Blind Outlet uses UPS and USPS at our discretion. For this reason, we request that shipping address always be a physical address.  No PO Boxes. Currently, shipping is restricted to the USA, lower 48.

Easy Returns

At Window Blind Outlet we make returns as simple as possible. Our goal is to provide you with high quality items and the best service in the window blind industry. We understand that sometimes customers change their minds about products.

 Return Policy

If for any reason you are not completely satisfied with your purchase, you may return most items within 30 days of the date your order was placed.

The following rules apply:

• Products must be in original packaging and in a new and resalable condition.
• Any product that was used or fully/partially installed is non-returnable.
• Store credit request will receive a 100% credit.
• Refund request will incur a 15% restocking fee.
• Shipping Fees are non-refundable.
• All returns must be made via our Return Procedure with a valid RMA number.
• There are a few non-returnable products that are listed in section below.
• Order cancellations can only be requested prior to shipment or in some cases, prior to the start of the manufacturing process.
• Approved returns received more than 30 days from date of order are only eligible for store credit. No refunds after 30 days.

Please note: If the return of an item was caused by an error on our or a manufacturer's part, shipping fees do not apply.

Return Procedure

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Refused Deliveries

If a delivery is returned to us as refused, the return delivery cost will be deducted from any refund or store credit.

Defective, Damaged, or Incorrect Products

We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

Non Returnable Products & Services:

The following products cannot be returned/exchanged due to manufacturer's policies or their made-to-order custom features:

•Any item marked or classified as non returnable.
•Any item that required custom cutting.
•Any clearance item.
•Any custom orders or parts.

Refunds & Credits

After we accept your return, you will be issued a refund or store credit within 2 business days. The refund amount will be composed of the original purchase price minus the 15% restocking fee. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the refund to appear on your credit card account. Store credits will be 100% of original purchase price and will be available immediately.

Questions?  Call us at 866-316-9931 or use the form below. 

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